This Privacy Policy explains how Fixcanto collects, uses, and handles personal information when you visit fixcanto.com, make a purchase, communicate with us, or otherwise use our services.
Information We Collect
Depending on how you interact with our website, we may collect information such as your name, billing address, shipping address, email address, telephone number, order information, device information, IP address, and information relating to your interactions with our website.
How We Use Information
We may use personal information to:
- Process and fulfill orders;
- Arrange shipping and delivery;
- Provide customer support;
- Process returns and refunds;
- Maintain and improve our website;
- Prevent fraud and protect our services;
- Communicate with customers about their orders;
- Comply with applicable legal obligations.
Payment Information
Payments are processed through payment providers available through our online store. Payment providers may collect and process payment information according to their own privacy and security practices.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website activity, improve services, and support advertising or analytics where applicable.
Sharing Personal Information
We may share information with service providers when reasonably necessary to operate our business, including payment processors, fulfillment partners, shipping carriers, website hosting providers, analytics providers, and customer service providers.
We do not sell personal information simply in exchange for monetary payment.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including maintaining transaction records, providing customer service, preventing fraud, and complying with legal obligations.
Your Privacy Rights
Depending on where you live, applicable privacy laws may provide rights relating to your personal information, such as requesting access, correction, deletion, or information about how your data is processed.
To submit a privacy request, contact service@fixcanto.com. We may need to verify your identity before completing certain requests.
Children's Privacy
Our services are not intended to be used by children to make purchases independently. We do not knowingly seek to collect personal information from children in violation of applicable law.
Security
We use reasonable administrative and technical measures designed to protect personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.
Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Contact Us
Liuyang Zheping Electronic Commerce Co., Ltd.
No. 10, Xinjing Group, Jiangdong Village, Zhentou Town,
Liuyang City, Changsha City, Hunan Province, China
Email: service@fixcanto.com
Phone: +86 131 3612 4214