RETURN POLICY

We want you to have a satisfactory shopping experience with Fixcanto. If you are not satisfied with an eligible purchase, you may request a return in accordance with the conditions below.

30-Day Return Period

You may request a return within 30 days after receiving your order.

To qualify for a return, the item should generally be unused, in substantially the same condition in which it was received, and returned with its original packaging and included accessories where applicable.

Starting a Return

Before sending an item back, please contact us at service@fixcanto.com and provide your order number, the item you wish to return, and the reason for your request.

Our customer service team will review your request and provide return instructions when the return is approved.

Return Address

Approved returns should be sent to:

Fixcanto Returns
485 Horizon Drive NE, Suite 800
Suwanee, GA 30024
United States

Please contact us before sending your package to this address. Returns sent without prior authorization may experience delays in identification and processing.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us promptly and provide relevant photographs or other information when requested.

Return Shipping Costs

If a return is caused by a change of mind or another reason unrelated to an error on our part, the customer may be responsible for return shipping costs.

If we confirm that an item was damaged, defective, or incorrectly supplied, we will provide an appropriate resolution based on the circumstances.

Refunds

After an approved return is received and inspected, we will notify you regarding the status of your refund. Approved refunds will generally be issued to the original payment method.

Financial institutions and payment providers may require additional time to post the refunded amount to your account.